Sunday, January 06, 2002
While doing a little aimless wandering on the net this morning I stumbled upon a few nuggets:
- Internet and hosting management whitepapers
- Contract and SLA links
- WhitePapers: Where Mathematics Meet the Internet and Just In Time Capacity Planning (both are in Adobe PDF format)
- How To Establish Meaningful Performance Metrics (PowerPoint)
- IT Service Management (PowerPoint)
- Secure Your Business Through Service Level Management (PowerPoint)
- IT As a Utility (PowerPoint)
- TCO: A Master Plan for Enterprise Costs (PowerPoint)
- IT Service Management: People, Process and Technology (PowerPoint)
- Escalation Process Management (PowerPoint)
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