Monday, January 28, 2002
Linda's last entries are a tough act to follow. I have a few loose ends to tie:
- Sprint's presentation (PowerPoint format) on implementing TINA-C (Telecommunications Information Networking Architecture Consortium) is an approach that has promise as a customer/vendor process standard in the Managed Service Provider (MSP) world. If you are interested and want more information visit the TINA-C site. Another source of information that serves as a model for MSP is the Telemanagement Forum. This international organization has a number of projects and standards that can be adapted to the MSP domain with minimal effort. I have a collection of key Telemanagement Forum documents on one of my older sites in the Tools & Documents section - see Telecommunications on the page. Finally, if you are interested in processes and standards for MSPs (and ISPs), perhaps the TL 9000 standard that is sponsored by QuEST Forum (Quality Excellence for Suppliers of Telecommunications) is a good starting point. I reviewed a book on the topic titled TL9000: A Guide to Measuring Excellence in Telecommunications - my comments in the review will reveal the possibilities.
- On the topic of MSPs, check HostingTech's articles on the legal issues associated with hosting from vendor and customer viewpoints.
- There is an excellent article on disaster recovery that applies to service providers and in-house data centers.
- Although software configuration management does not fit the theme of this entry, I do want to share an excellent web page on software configuration management and the associated SCM PowerPoint presentation.
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