Sunday, January 13, 2002
If CRM is your game, then you should bookmark CRM Community. This site requires free registration in order to read articles and whitepapers, but the content is rich and the array of topics is wide.
In one of my 4 January entries I cited Laura Brown's Integration Models: Templates for Business Transformation as one of the top 5 books I read in 2001. You can get a PDF presentation that was compiled from materials in the book to get a glimpse of Laura's approach. Additional material is available from her web site.
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