TEAM Zarate Tarrani Notes From the Field

I spent a few hours reading Doug Kaye's excellent book, Strategies for Web Hosting and Managed Services, and am impressed by how thorough he is, his focus on subjects dear to my heart (operations management, service levels and contract management), and Doug's clear and engaging writing style. This book stands apart because there is a dearth of books that address any of the topics, much less all three. Bravo Doug!