Wednesday, January 23, 2002

The best things in life are free. Lester Bromley, who created a web site to help call center professionals, provides some useful, free tools for planning and staff forecasting. The tools are: Another set of free resources is available from SPOCE Project Management Limited. The resources are for the UK project management standard called PRINCE2 (PRojects IN a Controlled Environment version 2), which in my opinion is superior in many ways to the US standard that is embodied in the PMBOK (Project Management Body of Knowledge). The resources are: PRINCE2 CBT, which fully describes the PRINCE2 approach to project management and a risk checklist spreadsheet for Microsoft Excel. If you're not familiar with PRINCE2 take the time to read the Overview of the PRINCE2 Method.

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