Sunday, March 17, 2002
IT Architecture: An Executive Overview is an interesting presentation that ties together an end-to-end architecture and organizational structure that supports service delivery. If you're in the software engineering/applications delivery domain you'll see how your world can connect to production support and service level management. This is addressed in even more detail in Processes for Successful Solution Deployment. I especially like this document because it covers production entry criteria and applications acceptance - critical activities that are not always implemented as a formalized process. This paper shows why they should be a part of the interface between applications and service delivery. I also liked the paper on application availability because it contains items of interest to applications and service delivery practitioners, and is one of a slowly growing body of knowledge that views IT as a whole instead of development and support functions.
Parting Notes. In my next entry I'll cover service level management basics, including service level agreements and vendor management.
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